Membership FAQs
Q: I contributed during an on-air campaign and selected a premium, but haven't received it yet?
A: Premiums are sent out after the contribution is paid in full. Please allow 4-6 weeks delivery from the date your pledge is paid. Address labels for premiums are printed the second and fourth week of each month.
Q: Was my payment received?
A: Check payments are processed everyday (M-F). Credit card payments are processed once a week during non-pledge drive time. During the on-air pledge drive, credit card payments are processed daily. Pledge reminders are printed daily during on-air pledge drives and twice a month during non-pledge drive time.
Q: During the on-air pledge drive I gave my credit card number--why am I receiving a pledge reminder bill?
A: If WDET was unable to receive an authorization code when processing your contribution, your member account will change to reflect payment via check and not by credit card. Some of the reasons why WDET could not get an authorization code from your credit card company include the following:
Q: I haven't yet received a tax receipt for my contribution. When can I expect it?
A: Tax receipts for contributions made to WDET are processed at Wayne State University's Fund Office. Please allow at least four weeks processing time from the date your contribution is paid in full. If you still haven't received your tax receipt after the four weeks, please contact the Membership Department by phone at (313) 577-4550 or by email at membership@wdetfm.org.
Q: How can I change my membership information?
A: You can change your information by calling the Membership line at (800) 959-9338 or (313) 577-4550, or by emailing Membership at membership@wdetfm.org.
A: Premiums are sent out after the contribution is paid in full. Please allow 4-6 weeks delivery from the date your pledge is paid. Address labels for premiums are printed the second and fourth week of each month.
Q: Was my payment received?
A: Check payments are processed everyday (M-F). Credit card payments are processed once a week during non-pledge drive time. During the on-air pledge drive, credit card payments are processed daily. Pledge reminders are printed daily during on-air pledge drives and twice a month during non-pledge drive time.
Q: During the on-air pledge drive I gave my credit card number--why am I receiving a pledge reminder bill?
A: If WDET was unable to receive an authorization code when processing your contribution, your member account will change to reflect payment via check and not by credit card. Some of the reasons why WDET could not get an authorization code from your credit card company include the following:
Credit card number could have been transposed when written down. Wrong expiration date.
Connection to your credit card holder was down.
Q: I haven't yet received a tax receipt for my contribution. When can I expect it?
A: Tax receipts for contributions made to WDET are processed at Wayne State University's Fund Office. Please allow at least four weeks processing time from the date your contribution is paid in full. If you still haven't received your tax receipt after the four weeks, please contact the Membership Department by phone at (313) 577-4550 or by email at membership@wdetfm.org.
Q: How can I change my membership information?
A: You can change your information by calling the Membership line at (800) 959-9338 or (313) 577-4550, or by emailing Membership at membership@wdetfm.org.